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Purpose of the Terms
These Terms and Conditions ("Terms") govern the relationship between WinBig21 Casino ("we" or "us") and our users ("you" or "your"). By using our services, you agree to be bound by these Terms.
Acceptance of Terms
By creating an account with us, making a deposit, or playing any game on our platform, you acknowledge that you have read, understood, and accepted these Terms. If you do not accept these Terms, please do not use our services.
Age and Legal Restrictions
You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services. We reserve the right to request proof of age or identity from users who appear to be underage. By using our services, you represent that you are of legal age and capable of forming a binding contract.
Account Registration
You must provide accurate and complete information when registering an account with us. You must not register more than one account per person.
We may request identification or proof of address from users who make large deposits, withdrawals, or engage in suspicious activity. We reserve the right to suspend or close accounts that do not comply with these requirements.
You are responsible for maintaining the security and confidentiality of your account login credentials. You must not share your password or allow others to access your account.
Deposits and Withdrawals
We accept a variety of payment methods, including credit/debit cards, e-wallets, and cryptocurrencies. A full list of accepted payment methods is available on our website.
Minimum deposit limits apply to all payment methods. Maximum withdrawal limits may apply depending on the payment method used.
Deposits are processed immediately, while withdrawals typically take 24-48 hours to process. A fee may be charged for certain payment methods or transactions.
We comply with all applicable anti-money laundering regulations and reserve the right to request identification or proof of address from users who make suspicious transactions.
Bonuses and Promotions
Bonuses are credited automatically upon meeting the specified requirements. Please refer to our bonus terms for specific details.
Wagering requirements apply to all bonuses, as outlined in our bonus terms. Failure to meet these requirements may result in bonus forfeiture.
Bonuses expire after a specified period, and we reserve the right to revoke or modify any bonus offer at any time.
Gameplay and Fairness
We use Random Number Generators (RNGs) to ensure fair and unbiased outcomes for all games.
In the event of a game malfunction, we reserve the right to void any bet or transaction related to that game.
We offer various responsible gaming tools, including deposit limits, wager limits, and session limits. Please refer to our responsible gaming page for more information.
Responsible Gambling
You may choose to self-exclude from playing games on our platform for a specified period. Please contact our support team to initiate the self-exclusion process.
We offer various limits to help you manage your gameplay. Please refer to our responsible gaming page for more information.
If you are experiencing problems with gambling or need assistance with our services, please contact our support team via email, phone, or live chat.
Prohibited Activities
We reserve the right to revoke any bonus offer if we suspect abuse or manipulation of our systems.
You must not engage in any behaviour that could be considered fraud, collusion, or manipulation of our systems. This includes but is not limited to: using multiple accounts, exploiting bugs or glitches, or engaging in any form of cheating.
The use of bots or automated systems to play games on our platform is strictly prohibited and may result in account suspension or closure.
Account Suspension and Closure
You may choose to close your account at any time by contacting our support team. Please note that all outstanding balances will be paid out within 48 hours of account closure.
We reserve the right to suspend or close accounts that breach these Terms, including but not limited to: failure to comply with anti-money laundering regulations, bonus abuse, or use of bots/automated systems.
If your account is inactive for a period of 12 months or more, we reserve the right to close it. Please note that all outstanding balances will be paid out within 48 hours of account closure.
Privacy and Data Protection
We collect various types of information from our users, including but not limited to: name, address, email, phone number, and payment details. We use this information to provide you with a secure and personalised experience on our platform.
We store your personal data securely in accordance with applicable data protection regulations. You may request access to or deletion of your personal data at any time by contacting our support team.
Limitation of Liability
We are not liable for any losses incurred as a result of game outcomes, system errors, or other unforeseen circumstances.
In the event of a system error, we reserve the right to void any bet or transaction related to that error.
We are not responsible for the content or policies of third-party websites linked from our platform.
Amendments and Updates
We reserve the right to modify these Terms at any time. We will notify you of any changes via email or in-app notifications.
You are responsible for regularly checking our website or contacting our support team for updates on any changes to these Terms.
By continuing to use our services, you acknowledge that you have read and accepted these updated Terms.
