Privacy Policy

Introduction

We take your privacy seriously at WinBig21 Casino. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

Purpose of the Privacy Policy

Our goal is to inform you about your data rights and how we handle your personal information. By reading this policy, you will understand what data we collect, how it's used, and how we keep it safe.

Scope of Application

This Privacy Policy applies to all users who access our services, including our website, mobile app, and any related services we provide. When you use our platform, you agree to the practices described in this policy.

Consent Clause

By using our site and services, you consent to the data collection and processing practices outlined in this Privacy Policy. Your continued use of our services implies acceptance of these terms.

Data We Collect

We collect various types of data to provide a better experience for you:

• Personal Information: name, email address, date of birth, address, etc.
• Account Info: username, password, payment details
• Technical Data: device information, IP address, browser type, cookies
• Usage Data: site activity, login logs, game interactions

How We Use Your Data

We use the data we collect for various purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving our website and personalising your experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

We use cookies to enhance your user experience. Cookies are small text files stored on your device, which help us:

• Essential Cookies: for functionality and security (e.g., session management)
• Analytics Cookies: for improving our website and tracking performance
• Marketing Cookies: for targeted advertising

You can manage or disable cookies through your browser settings. Keep in mind that some features may not work correctly without cookies.

Legal Basis for Processing

We process user data based on the following grounds:

• Contractual Necessity: to provide services and fulfil our obligations
• Legal Obligations: compliance with regulatory requirements and laws
• Legitimate Interests: improving our website, marketing, and customer support
• User Consent: explicit consent for specific data processing

Data Sharing and Disclosure

We may share your data with:

• Payment processors (e.g., PayPal, Skrill)
• Gaming providers (e.g., software developers)
• Regulatory bodies and law enforcement agencies (where required by law)

We do not sell personal data. Any disclosure of data will be made where legally necessary.

Data Storage and Retention

We store your data securely for the duration specified by applicable laws and regulations. This includes:

• Account Data: retained until account closure or as required by law
• Payment Data: stored in compliance with payment industry standards
• Technical Data: retained for a reasonable period, considering our legitimate interests

Security Measures

We implement robust security measures to protect your data, including:

• SSL encryption (https)
• Access controls and authentication processes
• Monitoring for unauthorised access

Your Rights

You have the following rights under data protection laws:

• Access: request access to your personal data
• Update or Delete: update or delete your personal data
• Withdraw Consent: withdraw consent for specific data processing
• Object to Processing: object to processing of your data

To exercise these rights, contact our support team at support@ert.

International Data Transfers

We may transfer your data outside the EEA, where necessary (e.g., with payment processors or gaming providers). In such cases, we implement safeguards like Standard Contractual Clauses to ensure data protection.

Third-Party Services

External links and services have their own privacy policies. WinBig21 Casino is not responsible for external content.

Policy Updates

We may update this Privacy Policy from time to time. If changes are significant, we will notify you through email or in-app notifications. Continued use of our services implies acceptance of these updates.

If you have any questions about our Privacy Policy, please contact our support team at support@ert.